Returns Policy

Thank you for shopping with us!

We understand how challenging it is to order merchandise online, in particular for first-time buyers without actually seeing the goods in front of you. You're never really sure if what you're shopping for will be exactly what you want or get.

That is why we provide our customers with assured satisfaction! If you're not completely satisfied with your purchase, you may return it.

Our policy protects you for 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where full refunds or partial refunds are not granted (if applicable):

Any item not in its original condition, damaged or missing parts for reasons not due to our error.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) *
If you haven’t received a refund yet, first check your bank account again. Next, contact your bank. There is often some processing time before a refund is posted. Then contact your credit card company because it may take some time before your refund is officially posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at support@impérial.co

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. Additionally, free shipped items are non-refundable.

Exchanges (if applicable) *
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@impérial.co and send your item to the address of our fulfillment center.

Return Shipping 
To return your product, you should mail your product to the address on the shipping label.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.